Tender Details:
Santhanpara Service Cooperative Bank is seeking proposals from qualified vendors for the procurement of advanced banking software solutions to enhance our operational efficiency and customer service capabilities.
Scope of Work:
- Comprehensive banking software solution to streamline core banking operations, including account management, transaction processing, and reporting.
- Integrated customer relationship management (CRM) system to manage customer interactions, profiles, and communication channels.
- Online banking platform with secure access for customers to perform transactions, check account balances, and access statements.
- Mobile banking application compatible with iOS and Android devices, offering convenient and secure banking services on the go.
- Compliance management tools to ensure adherence to regulatory requirements and industry standards.
- Implementation services, including software installation, configuration, data migration, and staff training.
- Ongoing technical support, maintenance, and software updates to ensure optimal performance and security.
Submission Requirements: Interested vendors are requested to submit their proposals, including the following documents:
- Company profile highlighting relevant experience, expertise, and track record in providing banking software solutions.
- Detailed description of the proposed software solution, including features, functionalities, and technical specifications.
- Pricing structure, including licensing fees, implementation costs, and ongoing support charges.
- Client references and case studies demonstrating successful implementations of similar projects.
- Compliance certifications, security measures, and data protection protocols.
Submission Deadline: Proposals must be submitted electronically to santhanparascb@gmail.com no later than Feb 2 at 11AM. Late submissions will not be considered.
Evaluation Process: Proposals will be evaluated based on criteria such as functionality, scalability, cost-effectiveness, vendor reputation, and compatibility with existing systems. The bank reserves the right to accept or reject any or all proposals and to negotiate terms with selected vendors.
Enquiries: For enquiries or clarifications regarding this tender, interested vendors may contact the Office at 04868 247201 or via email at santhanparascb@gmail.com.
Santhanpara Service Cooperative Bank looks forward to receiving innovative proposals from reputable vendors to modernize our banking operations and enhance the customer experience.
